DBT Frequently Asked Questions
Signing Up for Benefit Tracker
- Why Should I Use Benefit Tracker?
- What will I need to use Benefit Tracker?
- How do I register for Benefit Tracker?
- What is my "Authorization Code"?
- Why am I sometimes taken to a different online system while trying to log into DDIC Benefit Tracker?
- How do I contact Benefit Tracker Customer Service?
Using Benefit Tracker
- Why does it say either my user ID or password is incorrect if I know I'm entering it correctly?
- Why won't it accept the new password I've chosen?
- I changed my password successfully, but the next time I logged in it said my new password is incorrect. Why?
- How can I find out about prophy frequencies and other plan information?
- Why can't I see that the patient had a cleaning three months ago at a different office?
- Is there any way to find out when a patient last had a full mouth set of x-rays?
- What if I don't know the subscriber's ID number?
- My patient is coming up "Member not found" but he/she was on Benefit Tracker just last week. Why can't I find him/her now?
- Why do I get an error message about JavaScript when I try to access Benefit Tracker?
Why Should I Use Benefit Tracker?
There are many benefits to using the DDIC Benefit Tracker service.
- Find eligibility and benefit information including incentives plan effective dates, benefit percentages and waiting periods quickly and easily, without having to call DDIC.
- Access the most up-to-date information at the most convenient times for you. DBT is available 6am to 10:30pm, Pacific Time, 7 days a week (including holidays).
- Use benefit information to quickly determine the best treatment plan for your patient.
- Check the latest claims status of a patient , or use the search filters to find the status of older claims.
- Print detailed EOBs for your patient records.
What will I need to use Benefit Tracker?
To begin using the DDIC Benefit Tracker, you will need:
- An Internet Service Provider (ISP) - There are many internet service providers to choose from such as America Online, CompuServe or EarthLink. You can check your local newspaper or telephone book for ISPs in your area as well. Note: If you are a DAISY user, call customer service before choosing an ISP. Some internet service providers do not offer services that are compatible with DAISY software.
- An internet browser - The DDIC Benefit Tracker is best viewed using at least Microsoft Internet Explorer 5.5 High Encryption Pack. When signing up with an ISP, they often set up and install a browser for you. Refer to your ISP for more information on downloading and installing a browser. Note: Even if you already have a browser installed, you will still need to make sure you have upgraded to a 128-bit encryption compatible version. More information on how to upgrade is available in the Dental Benefit Tracker User Manual. For further information on hardware and software requirements, refer to your ISP.
- Your password and user ID - During the registration form process at the Delta Dental National website, you will choose a create your own DBT user ID and password.
- Patient name and Subscriber ID number - You will need the Your patient's name and subscriber ID number are required to begin your search. Benefit Tracker accepts any DDIC number, regardless of the plan.
How do I register for Benefit Tracker?
You can register for Benefit Tracker now by completing the Registration Process at the Delta Dental National website.
What is my "Authorization Code"?
When a Benefit Tracker account is created, an authorization code is mailed to the business office address. Temporary access is given for 14 days, if the authorization code is not entered in that time frame, the account will be disabled. This is a security precaution to verify that someone from the business office was the creator of the account. The authorization code will only need to be entered once to permanently activate the account.
Why am I sometimes taken to a different online system while trying to log into DDIC Benefit Tracker?
Because DDIC is a part of the National Delta Dental Plans Association, when you register for Benefit Tracker, you are automatically registered with the Delta Dental National online system, "Dentist Connection". To access DDIC Benefit Tracker, you must go to the Dental Providers section of the Delta Dental of AK website to login. The Benefit Tracker login screen is located on the Delta Dental National website, so if you save the login screen in your favorites, the system won't know which Delta Dental you are from and will log you in to their online system instead of Benefit Tracker.
How do I contact Benefit Tracker Customer Service?
Contact DDIC Benefit Tracker Customer Service
You can contact the DDIC Benefit Tracker Customer Service at the e-mail
address or telephone numbers below.
- E-mail
- Telephone Number
1-877-337-0651 Toll-Free
Why does it say either my user ID or password is incorrect if I know I'm entering it correctly?
Make sure you are not typing in all capitals when attempting to log in. Benefit Tracker is case-sensitive and will not recognize your user ID or password if the case is not correct.
Why won't it accept the new password I've chosen?
Benefit Tracker passwords must be alphanumeric, containing no special symbols, and a minimum of 6 characters in length. For example, troy56 or 401khelp.
I changed my password successfully, but the next time I logged in it said my new password is incorrect. Why?
You may have a Windows preference that automatically stores your passwords for you. When you get a pop-up box that asks if you want to change your password to the one stored in Windows, choose "yes."
How can I find out about prophy frequencies and other plan information?
The Group Limitations screen provides information on each specific plan, including benefit frequencies.
Why can't I see that the patient had a cleaning three months ago at a different office?
You will not be able to access claims that were filed by a different dentist. You will, however, be able to see the amount he/she has remaining in the calendar or benefit year, regardless of who did the treatment. This information is found in the "Plan maximums and deductibles" box, located on the Eligibility and Benefits screen.
Is there any way to find out when a patient last had a full mouth set of x-rays?
The Eligibility and Benefits screen has an option that will determine if a patient is eligible for a specific service. For example, entering the ADA code for a panoramic x-ray will allow you to see if any procedure, such as a full mouth set of x-rays, has been done that would cause a claim for a panoramic x-ray to deny.
What if I don't know the subscriber's ID number?
Due to HIPPA requirements and federal mandates that regulate the privacy of insurance information, you must have the subscriber's ID number, along with the patient's first and last name to be able to access his/her information.
My patient is coming up "Member not found" but he/she was on Benefit Tracker just last week. Why can't I find him/her now?
If a member no longer has active coverage, you will not be able to access his/her benefit information. This is to prevent any confusion regarding active and inactive coverage.
Why do I get an error message about JavaScript when I try to access Benefit Tracker?
You may not have JavaScript enabled. Check your Internet preferences, which are found under Preferences in Netscape Navigator and located under Internet Options: Security in Microsoft Explorer.